What sort of businesses do I work for? Small to medium retail and service based organisations. What training do I offer? Development can be in the form of a single session, realistically priced consulting / coaching solution or a training package aimed at all managers and sales staff. Training groups have a maximum size of 12 participants. All proposals are bespoke and tailored to individual businesses. What makes my training different from others? My approach to retail training has 3 key criteria. – Know and nurture your customer – Have simple retail tools in place – Develop the managers and team through feedback, reinforcement and personal success. My training is shop floor focused, providing uncomplicated solutions which are easily implemented back at the workplace. How do I follow up and evaluate? I am able to provide one to one or group coaching. In addition to coaching, I offer single follow up workshops with the delegates and line managers.